Aviation Executive

Reports to: Aviation Product Manager
Job Family: Aviation
Location: Chester 
Hours of Work: Monday – Friday 09:00 – 17:30, 1 in 4 Saturdays, 09:00 to 15:00 

Job Purpose:

Responsible for managing all aspects of Aviation bookings, ensuring administration is delivered within agreed contract deadlines. Act as a point of contact for colleagues for all airline quotations and associated queries including cancellations and amendments.

Main Responsibilities 

  • Manage daily ticketing queue, ensuring that tickets are issued in an accurate and timely manner
  • Provide quotations for bookings to the sales teams, ensuring a range of fares and options are presented to the client for consideration
  • Monitor Airline fares and communicate internally with a view to maximise yield on airline fares to achieve aviation targets
  • Produce daily reports to monitor accuracy and improve customer satisfaction
  • Maintain the reservation system and distribute queues
  • Build relationships with key airline partners
  • Investigate Agency Debit and Credit Memos (ADM/ACM) and liaise with partners to deliver satisfactory resolution
  • Process refunds, cancellations, and reissues, following relevant internal processes and escalating any issues as appropriate
  • Support other departments with airline related queries, providing excellent customer service
  • Any other duties and tasks required as directed by your manager

Education, Skills and Experience

  • Experience in ticketing, ideally within the airline or travel industry
  • Outstanding attention to detail and numerically minded
  • Excellent interpersonal and communication skills and the ability to work as part of a team
  • Proficient in the use of IT including Microsoft Office suite, particularly with Excel
  • Knowledge of Amadeus or other Global Distribution System (GDS)
  • Knowledge of CAT35

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please complete and submit the application form, your CV, current remuneration package and a short summary of why you would like to work for the UK's leading luxury specialist to: paulahodkinson@itc-uk.com

Download the application form here.

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