Travel Manager - Elite

Availability: Full time permanent position

Location: Chester

Brand: Elite Travel Conceirge

Main Responsibilities 

  • Handle all enquiries related to sales and after sales
  • Identify clients’ needs and propose products that meet the needs and expectations of the client
  • Respond and follow up all clients requests. Deliver concise and accurate information to clients
  • Explain to clients the role of our Personal Assistants
  • Volunteer product knowledge to enhance the service provided to clients
  • To complete all details of the clients holiday within relevant systems ensuring that data required for all systems is entered accurately and consistently
  • Store accurate information relating to clients
  • Ensure quality control procedures are maintained and continually improved
  • Maintain and improve individual and team product knowledge
  • To represent the company at client events
  • Develop product knowledge by participating in relevant FAM trips and undertaking independent visits as necessary
  • Ensure sales opportunities are maximized
  • Proactively suggest up sell options that would be to the benefit of the client
  • Responsible for final document checks before sending out to client

Knowledge, Skills and Experience

  • Team player
  • Attention to detail
  • A good telephone manner
  • The ability to communicate well verbally and written
  • Knowledge of the travel industry
  • Ability to embrace change and diversity
  • Ability to work to deadlines

Personal Attributes 

  • A friendly disposition
  • Confidentiality
  • Enthusiasm

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please complete and submit the application form, your CV, current remuneration package and a short summary of why you would like to work for the UK's leading luxury specialist to: paulahodkinson@itc-uk.com

Download the application form here.

Our World, Your Way

Trust &
Heritage

One of the most trusted names in luxury travel

Over 40 years’ experience in worldwide holidays

Fully bonded and protected

True
Travel Experts

We use our first-hand expertise to create a bespoke holiday

We’ve spent years establishing industry-leading contacts

Insider knowledge: our team travel to all our destinations

For Us,
It's Personal

We get to know you personally, so your trip is perfect for you

You’ll be looked after by your own personal Travel Specialist

From meet & greets to private transfers – we’ll make it happen

On hand when
you need us

24/7 assistance throughout your holiday

Our travel experts take care of you every step of the way

Our dedicated concierge team will take care of all the details

Your bookings are protected by our travel guarantee
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